Delete your account and data

Last updated: 2026-09-19

You can delete your Redesign AI account and the data attached to it yourself, inside the app. This page gives the steps, says what is deleted, what is kept and for how long, and explains what to do if you can no longer open the app.

The app

Redesign AI is published by Better Life With Apps. On Google Play and the App Store it is listed as “Room Design AI: Home Remodel” (in Turkish, “Oda Tasarımı AI: İç Mimari”); on your phone it appears as Redesign AI.

There is no sign-up. The first time you open the app, it creates an account for your installation automatically, without asking for your name, email address, phone number or a password. Your designs, credits and purchases are attached to that account.

Before you start: cancel any subscription

Deleting your account does not cancel a subscription. Apple or Google bills it, so it can only be cancelled in your store account:

• iPhone or iPad: open Settings, tap your name, then Subscriptions. Choose the subscription and tap Cancel Subscription.
• Android: open the Google Play Store app and go to Payments & subscriptions → Subscriptions. Choose the subscription and tap Cancel subscription.

If you delete the account without cancelling, the store keeps charging you at each renewal. Deleting the account does not refund any payment or any unused credits. Billing and cancellation are covered in full in the Terms of Use.

Delete your account in the app

1. Open Redesign AI. If it starts with its introduction screens, go through them; choosing one of the sample rooms is enough, and no purchase is needed.
2. Tap Settings in the bar at the bottom of the screen.
3. Scroll down to Your data and tap Delete my data.
4. Read the confirmation and tap Request deletion.

The app then signs out, clears the data it kept on your device and returns to its first screen. From that moment the account can no longer be used. If the app shows an error instead, check your connection and try again.

What gets deleted, and when

As soon as you confirm, every sign-in to the account is revoked and the app clears its own data on your device.

24 hours later, our systems delete:

• the files stored for you: the room photos you uploaded, and the designs and downloads created from them;
• the content of every design request, including the sample rooms you tried and any wishes you typed, together with the exact instructions sent to the AI provider;
• the answers you gave in the introduction screens;
• your recorded consent choices;
• the identifier that connected the account to your device, so reinstalling the app afterwards starts a new, empty account.

The deletion runs automatically once the 24 hours are up. If a technical fault gets in the way, it is retried, and we complete it within 30 days of your request. Designs you have already saved to your photo library are your own copies; the app does not remove them.

What is kept, and for how long

Kept with no automatic deletion date

• A record that the account existed and was deleted: its internal ID (a random value, not your name), when it was created and deleted, whether the introduction was finished, and for your device the platform, app version, language and region setting, and when it was first and last seen. It lets us show that the deletion took place and keeps our purchase records consistent.
• Records of your design requests, without their content: when each request ran, which tool and style it used, whether it succeeded and what it cost us to produce, plus the type, size, dimensions and checksum of each deleted file. The files themselves are gone. If you reported a design with Report output, the reason you chose stays with it.
• Purchase and credit records: your credit balance and every credit added, used or refunded; which plan or credit pack you bought, when, and whether it was refunded; and your subscription status and renewal date. The store transaction and the purchase ID we used with RevenueCat, the service that processes store purchases for us, remain only in one-way hashed form. We keep these records to answer refund requests and payment disputes.

Kept for a limited time

• Audit entries about the account, including the one recording your deletion request: deleted automatically after one year.
• Crash reports sent through Firebase Crashlytics: kept by Google for 90 days.
• Database backups: overwritten in turn, so a copy of the account can remain in a backup until that backup is replaced. Backups are never used to bring a deleted account back.

Not covered by the deletion

• Records held by Apple, Google and RevenueCat. Apple or Google keeps its own record of anything you bought, and RevenueCat keeps its record of your purchases under the purchase ID. Deleting the account does not remove them.
• Feedback you sent through Send feedback, kept by Wiredash with the account ID it carried. Write to us if you want it removed too.
• Usage analytics sent through Google Analytics for Firebase. They are tied to the app installation on your device, not to the account, so they are not deleted with it.
• Server logs. They are not edited when an account is deleted.
• Files under a legal hold. If a court or authority requires us to preserve particular files, those files are left out of the deletion while that requirement lasts.

If you want any of these records deleted as well, write to us as described under Other privacy requests.

Delete single designs and keep the account

You do not have to delete the whole account to remove a design. Open it from History, tap the More actions button (⋮) at the top of the screen, choose Delete from history and confirm with Delete. The design leaves your history and its image files are deleted from our storage shortly afterwards. The details of that request, including any wishes you typed, stay with the account until the account itself is deleted.

A room photo you upload stays in our storage as long as the designs made from it, so their before-and-after view and Redesign keep working. It is deleted automatically 30 days after the newest design made from it, or shortly after you delete the last of those designs. A photo you never make a design from is deleted about 24 hours after the upload.

If you have uninstalled the app or cannot open it

Uninstalling does not delete the account or anything stored on our servers, and it does not cancel a subscription.

Reinstalling on the same phone or tablet normally reconnects you to the same account: the app keeps an identifier for your installation that survives removal (on iPhone and iPad in the iOS keychain; on Android it is derived from an ID the system assigns to the app on that device). If your earlier designs appear under History after reinstalling, the app is connected to your old account and you can delete it with the steps above.

If that does not work — the device has been reset or replaced, or your earlier designs do not appear — request deletion by email instead.

Request deletion by email

If you cannot use the in-app steps, write to privacy@blwapps.com with the subject “Delete my Redesign AI account” and include:

• that you want your Redesign AI account and its data deleted;
• whether you used the app on an iPhone or iPad, or on Android;
• if you ever bought a plan or credits, the order number from your App Store or Google Play receipt email.

The account holds no name, email address or phone number, so your email address alone does not tell us which account is yours. A store order number is the detail we can match to an account. If nothing you send lets us identify the account, we will say so in our reply rather than delete an account that may belong to someone else.

We reply within one month of receiving your request, and in any case within 30 days. Once we have identified the account, we delete it as described on this page and confirm by email.

Other privacy requests

Deletion is one of several rights you have. You can also ask for a copy of your data, for correction, for restriction of processing, or object to processing, and you can ask us to delete records listed under What is kept; we will tell you what we can delete and why we keep anything we do not. Write to privacy@blwapps.com; the identification details and reply times above apply. The Privacy Policy explains what we hold and why.

Contact

Deletion and privacy requests: privacy@blwapps.com
General support: support@blwapps.com